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Warranty & CozeyProtection+

Does Cozey offer a warranty?

What is covered by the warranty?

How do I make a product claim?

What actions can void the warranty coverage for individual modules?

What is covered by CozeyProtection+?

How long is the CozeyProtection+ coverage period?

How much does CozeyProtection+ cost?

CozeyProtection+ coverage pricing is automatically and dynamically calculated upon checkout – pricing is dynamic and depends on the value of the combined seating products in your cart. Seating products currently include sofas, sectionals, and modules, and excludes accent chairs. See the pricing tiers below:

  • $95 for sofas, sectionals, and modules up to $1000
  • $140 for sofas, sectionals, and modules between $1001 and $1500
  • $190 for sofas, sectionals, and modules between $1501 and $2000
  • Increments of $50 for every additional $500 in your seating products’ value

We replace each damaged part or module at a flat $49 fee.

*The listed prices do not include additional taxes that may be applied at checkout.

How do I replace a damaged module or part covered by the Warranty or CozeyProtection+?

How many replacements are included during the 3-year CozeyProtection+ coverage period?

Can I purchase CozeyProtection+ after I've placed my order?

Can CozeyProtection+ be financed along with my furniture purchase?

What happens if the exact model or color of my damaged sofa is no longer available?

Can I use CozeyProtection+ for products purchased through third-party retailers or second-hand?

Can I cancel CozeyProtection+?

What is the return policy for products covered by CozeyProtection+?

Do I need to ship back the damaged part or module when making a product claim?

Any questions?

Contact our Customer Happiness Team, and we will gladly help you make the right choice.

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