Having a product issue? No worries. You can start a claim right from our site using the chat. Open a chat and let Juni know you're experiencing a product issue. Follow the guided flow to share the details so a product specialist can review your claim and get back to you with next steps.
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Open the chat
- Click the chat bubble at the bottom-right of any page.
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Tell Juni what’s going on
- In your first message, say that you’re having a product issue. Juni will launch the claims flow automatically and ask a few quick questions.
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Follow the guided flow
- Provide the info and possibly images requested in chat.
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Review and submit
- Make sure your contact details are correct, then submit in the chat. Juni will confirm that your claim was received.
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What happens next
- A product specialist will review your claim and follow up with the next steps by email.