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Product & Assembly

Where Can I View the Product Dimensions?

Where Can I Find the Product Assembly Guides?

How Do I Know Which Ciello Model I Have?

Where is the Cozey Mattress made?

What is the Cozey Mattress warranty?

What is the firmness of the Cozey Mattress?

How long does the mattress take to expand after unboxing?

How often should I rotate my mattress?

How do I clean the mattress cover?

Does the mattress off-gas, and is the smell harmful?

Are the materials in the Cozey mattress non-toxic?

Does the mattress sleep hot, and what is Serene Cooling Foam?

What is the weight limit for the mattress, and does having two people affect this limit?

Is this mattress suitable for stomach sleepers?

What is the maximum slat spacing allowed?

What type of bed base is compatible with this mattress?

The Cozey mattress is compatible with several standard bed base types when they provide stable, even support.

Compatible bases include:

  • Platform beds: Solid, flat platform beds made from untreated wood
  • Box foundations: Boxed foundations with a solid, non-flexing structure; wire grid or coiled box springs are not compatible
  • Slatted bases: Horizontal slats with gaps no wider than 3 inches and slats at least 2 inches wide
  • Adjustable beds: Non-medical adjustable bed frames, either motorized or manually adjustable

Additional considerations:

  • Queen and king mattresses require a base with at least one centre support beam
  • The mattress may be placed directly on the floor if there is no risk of moisture buildup, but it should not be placed on concrete
  • Curved slat systems may make the mattress feel softer than intended; placing a sheet of plywood over the slats can help increase firmness and distribute weight evenly

Incompatible bases include:

  • Metal foundations made with wire grids or thin metal beams
  • Medically provided hospital-style adjustable beds

What is the weight of the mattress?

Any questions?

Contact our Customer Happiness Team, and we will gladly help you make the right choice.

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