Shipping

No Need to Be Home for Delivery!

Our delivery partners make it easy for you. You'll receive an "Out for Delivery" notification when your order is on its way, and your boxes will be left safely at your doorstep, ready to greet you when you return. If delivery isn’t possible, our partners will try again the next business day to ensure your packages reach you securely.

While we can’t schedule specific delivery windows for most orders, we have recently started offering this option for certain products in select areas. We can place a hold on your order to ensure it doesn’t ship before your preferred date. This hold pauses processing until the agreed-upon date, and once lifted, your order will be prioritized for shipping.

For more info on how holds work, please Contact Us!

Couriers may deliver boxes to your unit door if feasible. Otherwise, they will leave them in the building’s entrance or lobby in a safe location. If they cannot leave the boxes safely, they will reattempt delivery the next business day. Please note that every building is unique, and couriers strive to provide the best delivery experience possible!

Our couriers do not deliver inside your home, but our boxes are conveniently sized to fit through any door and are easy to move. While having help is always nice, moving them alone is possible!

Your Cozey order is designed to arrive as conveniently as possible. Here’s what you can expect:

• Complete Shipments: Your delivery will include the complete furniture piece (like a sofa or table), even if it comes in multiple packages. Occasionally, smaller items may ship separately — in these cases, you’ll receive separate confirmation emails with tracking information. Your tracking details will also specify how many packages to expect. Want to confirm the exact number of boxes for your order? Contact us here, and we’ll be happy to help!
• Where We Deliver: Our delivery partners will leave your packages at the front door of a house or in the lobby of an apartment or condo. If they can’t safely leave the packages, they’ll reattempt delivery the next business day. Deliveries are made on weekdays only, excluding statutory holidays.
• Third-Party Delivery Partners: To keep delivery free for all orders, our third-party couriers provide doorstep or lobby service. While they can’t bring packages to unit doors, help with assembly, or remove old furniture, their efficient service ensures your Cozey pieces arrive safely and quickly.

Explore the Dimensions section of any product page to find the exact dimensions and weights of all box types per product. This can help you plan for delivery and setup!

Yes, immediately contact our Customer Happiness Team at support@cozey.ca if you need to change your shipping address. While we can’t guarantee changes after the order has been shipped, we will do our best to accommodate your request.

Shipping times vary depending on stock availability, but delivery is typically expected within a few days once your order is shipped. You can find delivery estimates specific to your location below the “Add to Cart” button on each product page.

Cozey offers free shipping across all 10 Canadian provinces and every US state except Hawaii, Alaska, and the Virgin Islands. Additional costs and some exceptions may occur in very rural areas inaccessible to our delivery partners.

Shipping times vary with stock availability, but delivery can be expected within days from the time it is confirmed as shipped. Delivery estimates to your current location are also provided below the Add to Cart button on the product’s page.

Cozey offers free shipping across all 10 Canadian provinces and every U.S. state (except Hawaii, Alaska, and the Virgin Islands) — no minimum purchase required!

In rare cases, customers in remote areas (with limited delivery access) may incur additional shipping fees.