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Cozey Account Perks
Manage your orders
After placing an order, track your delivery status, see information about your 30-day risk-free trial, and access self-serve options like cancellations and returns.
Manage your items
Further familiarize yourself with your purchased items - download assembly guides, view warranty information, and access helpful links.
Curate your wish list
Is your heart set on that special item? Save it to your wish list by clicking on the heart icon while browsing.
Get personalized support
Find contextual answers to questions about your orders or items from within the portal. Plus, contacting support is always just a click away.
Can I change my shipping address after ordering?
Yes, immediately contact our Customer Happiness Team at support@cozey.ca if you need to change your shipping address. While we can’t guarantee changes after the order has been shipped, we will do our best to accommodate your request.
Do I have to be home for the Delivery?
No Need to Be Home for Delivery!
Our delivery partners make it easy for you. You'll receive an "Out for Delivery" notification when your order is on its way, and your boxes will be left safely at your doorstep, ready to greet you when you return. If delivery isn’t possible, our partners will try again the next business day to ensure your packages reach you securely.
What can I expect when my order is delivered?
Your Cozey order is designed to arrive as conveniently as possible. Here’s what you can expect:
- Complete Shipments: Your delivery will include the complete furniture piece (like a sofa or table), even if it comes in multiple packages. Occasionally, smaller items may ship separately — in these cases, you’ll receive separate confirmation emails with tracking information. Your tracking details will also specify how many packages to expect. Want to confirm the exact number of boxes for your order? Contact us here, and we’ll be happy to help!
- Where We Deliver: Our delivery partners will leave your packages at the front door of a house or in the lobby of an apartment or condo. If they can’t safely leave the packages, they’ll reattempt delivery the next business day. Deliveries are made on weekdays only, excluding statutory holidays.
- Third-Party Delivery Partners: To keep delivery free for all orders, our third-party couriers provide doorstep or lobby service. While they can’t bring packages to unit doors, help with assembly, or remove old furniture, their efficient service ensures your Cozey pieces arrive safely and quickly.
I live in a building - Will couriers bring the boxes to my unit?
Couriers may deliver boxes to your unit door if feasible. Otherwise, they will leave them in the building’s entrance or lobby in a safe location. If they cannot leave the boxes safely, they will reattempt delivery the next business day. Please note that every building is unique, and couriers strive to provide the best delivery experience possible!
Will you carry my boxes inside my home?
Our couriers do not deliver inside your home, but our boxes are conveniently sized to fit through any door and are easy to move. While having help is always nice, moving them alone is possible!
How do I return a product?
Self-Service Portal: Available in Canada & USA
If you have a Cozey account, simply log in to the account you used to place your order and look for the return option under your eligible orders details. From there, you can follow the easy step-by-step instructions.
Contact Form: Available in Canada & USA
If you don’t have an account or prefer personalized assistance, you can reach out to us using our contact form with your order number. We’ll be happy to help guide you through the process.
Not Sure About Your Return?
If you have a specific reason for your return, let us know—there may be an option to exchange your item for a different size or model that better fits your needs. If you aren’t sure what went wrong or why you’d like to return, feel free to share your thoughts. We’re here to understand and improve your experience, and we’ll do our best to help find a solution that works for you.
Still Want to Return?
If, after reviewing your options, you still prefer to return your product, no problem! Just follow the instructions provided through your chosen method. If you no longer have the original boxes or need special assistance, let us know and we’ll make sure to take care of everything for you.
Do I need to keep original packaging boxes to return a Cozey sofa?
Keeping the original boxes is required for all returns. Keeping your boxes also make moving in the future a lot easier! We cannot accept returns in non-Cozey boxes. If you do not have them, please reach out to us at support@cozey.ca so we can assist you. We can send new ones to you for a shipping and handling fee, deducted from your total refund.