Our partner carrier will assemble most Cozey products, except wall-mounted items such as Themis and Altitude.
Help Center
Get answers to your most pressing questions.
Shipping & Delivery
Returns & Exchanges
Product & Assembly
Orders & Account
Warranty & CozeyProtection+
Helpful Links
Live Chat – Fastest Response
Call Us
My Account
Shipping & Delivery
Where does Cozey ship?
Cozey offers free shipping across all 10 Canadian provinces, every US state except Hawaii, Alaska, a...
How much does Cozey shipping cost?
Cozey offers free shipping across all 10 Canadian provinces, every US state except Hawaii, Alaska, a...
How fast is your free shipping?
Shipping times vary depending on stock availability, but delivery is typically expected within a few...
Can I change my shipping address after ordering?
Yes, immediately contact our Customer Happiness Team if you need to change your shipping address. Wh...
Who should I contact if there’s an issue with my scheduled delivery?
For scheduling updates, delivery concerns, or delivery-related claims, the partner carrier directly ...
What products are eligible for White Glove assembly?
Our partner carrier will assemble most Cozey products, except wall-mounted items such as Themis and ...
Will the carrier take the boxes away?
Packaging removal is not included with standard free shipping or scheduled delivery. For white glove...
Will the carrier remove my old furniture?
No. For Scheduled Delivery and White Glove orders, our partner carrier does not remove existing furn...
Can I add White Glove Delivery after placing my order?
No. White Glove must be selected at checkout and cannot be added later.
Can I change my delivery option after placing my order?
No. Once an order is placed, the delivery option cannot be changed. If the order has not progressed ...
Can I still return my order if the boxes were removed?
Yes. If new boxes are needed for a return, our standard replacement-box fee applies: 15% of the valu...
How should I prepare for White Glove Delivery?
Please make sure the space is cleared before delivery so our partner carrier has enough room to brin...
Can Cozey schedule my delivery appointment for me?
No. Delivery appointments must be scheduled directly with our partner carrier.
When will the carrier contact me for scheduled delivery orders?
For scheduled delivery, once your order has been picked up from our fulfillment centre, our partner ...
How do I know if Scheduled Delivery or White Glove Delivery is available in my area?
Add your items to cart and enter your delivery address at checkout. The delivery options shown will ...
What is White Glove Delivery?
White Glove Delivery includes in-home delivery, assembly of eligible items, and box removal after se...
Do I have to be home for delivery?
No Need to Be Home for Delivery! Our delivery partners make it easy for you. You'll receive an "Out ...
Can I schedule my delivery on a specific date?
While we can’t schedule specific delivery windows for most orders, we have recently started offering...
I live in a building. Will couriers bring the boxes to my unit?
Couriers will leave boxes at the entrance or lobby of your building in a safe location. If they cann...
Will you carry my boxes inside my home?
Our couriers do not deliver inside your home, but our boxes are conveniently sized to fit through an...
What can I expect with standard free shipping?
Your Cozey order is designed to arrive as conveniently as possible. Here’s what you can expect: Com...
What are the packaging dimensions and weights of the Cozey seating collections?
You can find the packaging dimensions and weights directly on the product page: Go to the product co...
What does the mattress packaging look like, and can I move and install it alone?
The Cozey mattress ships compressed and in a single box for easier handling. Most individuals can mo...
What products are eligible for White Glove assembly?
Our partner carrier will assemble most Cozey products, except wall-mounted items such as Themis and Altitude.
Any questions?
Contact our Customer Happiness Team, and we will gladly help you make the right choice.
Contact Us
Help Center
Book a consultation