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How long does Cozey take to process refunds?
Once we receive the product, our Quality Assurance Team will inspect it to ensure there is no custom...
How do I make a return?
Self-Service Portal: If you have a Cozey account, simply log in to the account you used to place you...
Are there any return fees?
Returning with Cozey is completely free during your 30-day trial, as long as the items are returned ...
What is the 30-day free trial?
From the moment your Cozey product arrives, you have 30 days to experience it, risk-free. If it’s no...
How does the 100-night trial work?
Cozey offers a 100-night home trial to allow customers to evaluate the mattress. If a return is requ...
Cozey offers a 100-night home trial to allow customers to evaluate the mattress. If a return is requested:
The original mattress packaging does not need to be kept for a return and will not impact the refund amount.
Where does my mattress go when I return it?
Cozey does not restock or resell returned mattresses. Returned mattresses are donated whenever possi...
Will Cozey take my old mattress away or set up the new one?
Cozey’s delivery partners are not able to provide mattress removal or setup services at this time.
How does the 100-night trial work?
Cozey offers a 100-night home trial to allow customers to evaluate the mattress. If a return is requested:
The original mattress packaging does not need to be kept for a return and will not impact the refund amount.
Contact our Customer Happiness Team, and we will gladly help you make the right choice.
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