Returning with Cozey is completely free during your 30-day trial, as long as the items are returned in their original packaging. Our custom-designed boxes protect your furniture and make returns easier. Missing packaging or significant damage may result in a fee. If any original boxes are missing, the replacement-box fee is 15% of the value of the items that need new boxes, up to a maximum of $150, and it is deducted from your refund. For replacement boxes, contact our customer happiness team.
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Returns & Exchanges
How long does Cozey take to process refunds?
Once we receive the product, our Quality Assurance Team will inspect it to ensure there is no custom...
How do I make a return?
Self-Service Portal: If you have a Cozey account, simply log in to the account you used to place you...
Are there any return fees?
Returning with Cozey is completely free during your 30-day trial, as long as the items are returned ...
What is the 30-day free trial?
From the moment your Cozey product arrives, you have 30 days to experience it, risk-free. If it’s no...
How does the 100-night trial work?
Cozey offers a 100-night home trial to allow customers to evaluate the mattress. If a return is requ...
Where does my mattress go when I return it?
Cozey does not restock or resell returned mattresses. Returned mattresses are donated whenever possi...
Will Cozey take my old mattress away or set up the new one?
Cozey’s delivery partners are not able to provide mattress removal or setup services at this time.
Are there any return fees?
Returning with Cozey is completely free during your 30-day trial, as long as the items are returned in their original packaging. Our custom-designed boxes protect your furniture and make returns easier. Missing packaging or significant damage may result in a fee. If any original boxes are missing, the replacement-box fee is 15% of the value of the items that need new boxes, up to a maximum of $150, and it is deducted from your refund. For replacement boxes, contact our customer happiness team.
Any questions?
Contact our Customer Happiness Team, and we will gladly help you make the right choice.
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