Short answer: CozeyProtection+ is an optional three-year plan that covers damage our 5-year limited warranty does not, such as rips, tears, set-in stains, pet damage and accidental damage to the frame. It covers sofas, sectionals and sofa beds. It starts at $95 (taxes extra), set by the value of the seating in your cart, and each replaced module or part then costs a flat $49. You can add it at checkout or before your order ships, and you start a claim in the chat on our site.
The plan is a choice you make once, usually while you are looking at a checkout page, so it helps to know the details before you get there. This guide sets out what is covered, what is not, what it costs and how a claim works, using the terms published on our site.
On This Page
- What is CozeyProtection+?
- What does CozeyProtection+ cover?
- What is not covered?
- What does CozeyProtection+ cost?
- How do I add CozeyProtection+?
- How does a claim work?
- How does it work with returns and the 30-day trial?
- Is CozeyProtection+ worth it?
- Our recommendation
- Explore our sofas
What is CozeyProtection+?
CozeyProtection+ is a separate, optional plan that sits beside the 5-year limited warranty that comes with all of our products. The two cover different things. The warranty covers defects in how a product was made. The plan covers damage that happens to it afterward.
What is CozeyProtection+?
| 5-year limited warranty | CozeyProtection+ | |
|---|---|---|
| What it covers | Defective parts that are not related to consumer-caused damage or modifications | Damage outside the warranty: rips, tears, set-in stains, pet damage such as claws and chewing, accidental damage to the frame, modules broken by accident and similar damage |
| How long | 5 years | 3 years from the day your sofa, sectional or module is delivered |
| What you receive | The defective parts only, not an exchange of the whole module | A replacement for each damaged part or module, up to the number of modules in your configuration |
| Cost | Comes with our products | From $95, plus a flat $49 for each module or part replaced |
| Who it is for | Everyone who buys from us | Households that want accidents covered as well as defects |
Our guide to how long our sofas last explains the expected life of the frame and materials, which is a different question from what a warranty or plan covers.
What does CozeyProtection+ cover?
The plan is for sofas, sectionals and sofa beds, and it covers all damage outside the standard limited warranty. In practice that means more involved damage that cannot be fixed by cleaning or by a manufacturing remedy:
- Fabric damage: stains that have set in, and rips and tears.
- Pet damage: damage from claws and chewing.
- Frame damage: accidental damage to the frame.
- Broken modules: a module that breaks because of an accident.
- Similar damage: other accidental damage that the warranty does not cover.
Replacement is by module or part. You can replace up to as many modules as your sofa or sectional is made of. For example, a 3-seater can have up to 3 parts or modules replaced during the three years. Seats, corners, ottomans and other modular components all count as modules. Ottomans are covered when you buy them with a sofa set, but not when you buy them on their own. A replaced cushion or cover counts as one replacement. You are entitled to the same number of replacements as the number of modules you originally purchased, so it is a little like having a second sofa that we send piece by piece as you make claims. A single part can be replaced only as many times as it was originally purchased.
If the exact model or colour you own is no longer sold, we keep parts and modules on hand to honour our promise of modularity. For stain care before you ever need a claim, see our guides to spot cleaning a sofa and to what the stain-resistant label means.
What is not covered?
The plan has limits, and it is better to read them before you buy:
- Commercial purchases: the plan is not for commercial use.
- Fire, flood and natural disasters: damage from these is excluded.
- Products from other sellers: it is only available for products bought directly from us. Products bought through third-party retailers, or second-hand, are not eligible.
- Anything you did not buy the plan for: the plan covers only the modules purchased with it.
- Ottomans bought on their own: an ottoman is covered when it is purchased with a sofa set, but not when it is purchased separately.
- Changes to the sofa: modifications after purchase are covered only if they stay within the original modules covered.
- A new owner: coverage is not transferable if you sell or give away your purchase.
- Moving to another country: if you move to a different country, the plan ends, unless the new country is one we ship to. In that case, your coverage continues.
The standard warranty has its own limits. It does not cover consumer-caused damage, and it is void if the product is mishandled, assembled incorrectly, used in unintended ways or modified, for instance by using non-Cozey parts or altering the upholstery. Following the assembly instructions and care guidelines keeps it valid.
What does CozeyProtection+ cost?
The price is calculated automatically at checkout from the combined value of the seating products in your cart. Seating products are sofas, sectionals and modules. Accent chairs are not included.
What does CozeyProtection+ cost?
| Value of your seating | CozeyProtection+ price |
|---|---|
| Up to $1,000 | $95 |
| $1,001 to $1,500 | $140 |
| $1,501 to $2,000 | $190 |
| Each additional $500 | Add $50 |
The prices do not include taxes that may be applied at checkout. On top of the plan price, we replace each damaged part or module for a flat $49. There is no other deductible. Financing includes the plan: it is simply added to the total value of your cart with your products.
For comparison shopping, you can browse our sofas and sectional sofas first, since the seating you choose sets the tier.
How do I add CozeyProtection+?
You can add the plan from the product page or in the cart before checkout. If you already placed an order without it and change your mind, you can still buy it at any time before your order ships. Contact our Customer Happiness team as soon as possible so that we can help you add it ahead of delivery.
Plan the decision before your order ships, because that is the deadline our policy gives for adding it.
How does a claim work?
The claim process is short, and most of it takes place in the chat on our site. Claims must come from the same customer account and email address you used when you bought the plan.
1. Open the chat. Select the chat bubble at the bottom right of any page on our site.
2. Say you have a product issue. In your first message, tell our chat assistant, Juni, that you are having a product issue. It starts the claims flow and asks a few quick questions.
3. Follow the guided steps. Share the details and the photos or videos requested, along with a description of the damage.
4. Review and submit. Check that your contact details are correct, then submit in the chat. You will see a confirmation that the claim was received.
5. Wait for the review. One of our Product Claims Specialists reviews your claim, and claims are reviewed within 24 hours. They follow up by email with the next steps.
6. Receive your replacement. We ship replacement items once the claim is confirmed, and you pay the flat $49 for each module or part replaced.
Our team will also tell you during the claim whether the damaged part should be sent back to us, because some parts are recycled or refurbished, or whether you can dispose of it, recycle it or donate it locally.
A warranty claim for a defective part is a little different. You contact our Customer Happiness team with your order number, the name on the order and pictures of the defective part. If we ask for the part back, we send a return label, and you receive the new item. Our help centre answers the common questions about both.
How does it work with returns and the 30-day trial?
You can cancel CozeyProtection+ during our 30-day risk-free trial. If you return an entire purchase that the plan covers within the eligible return period, you also receive a refund of the plan price.
A partial return is different. If you send back only part of an order and the return changes your seating value enough to move you to a different tier, the plan price is not partly refunded. Think about that before you return a single module from a larger order. Our guide to delivery, trials and returns goes through the other points to check, and our returns page has the steps.
Is CozeyProtection+ worth it?
We cannot tell you how likely damage is in your home, and we do not promise that the plan will save you money. What we can do is match the plan to how the sofa will be used.
- Kids: spills and set-in stains are listed as covered, as are rips and tears. If you expect the sofa to be used hard by children, the plan gives you a defined route and a flat $49 per replaced part.
- Pets: pet damage such as claws and chewing is covered, as damage outside the 5-year warranty, and the fabric you choose is a separate decision from the plan. Our guide to pet-friendly sofas covers the fabrics.
- Rentals and short stays: the plan is not transferable and covers three years from delivery, so it makes most sense if you expect to keep the furniture for that time yourself.
- Light use: for a rarely used room, the 5-year warranty on its own may be enough. If you decide against the plan, remember that the deadline to add it is the day your order ships.
If your main concern is cleaning rather than damage, our guide to washable sofas for pets and kids and our sofa covers guide may help more.
Our recommendation
Decide at checkout, based on how the sofa will be used.
- Choose the plan if children or pets use the sofa daily, or if a replacement module would be a stretch for your budget. The plan price is set by the tier, and each replacement is a flat $49.
- Skip the plan if the sofa will be lightly used, if you are comfortable with the 5-year warranty alone, or if you are not sure you will keep the furniture for three years.
- Ask first if your situation is unusual, such as a question about how the plan applies to your order. Our Customer Happiness team can answer before you pay.
Whichever you choose, read the full CozeyProtection+ policy once, and keep the account and email address you used to buy.
Explore our sofas
Product specifications can change. Check the current dimensions on the product page before ordering.