Terms & Conditions

Privacy

Please review our Privacy Policies which also governs your use of the Cozey.ca Services, to understand Cozey's practices.

Article 1. General Conditions of Sale

Customer Contact Information

The Customer’s contact information is the information you provided in the registration form. This contact information also appears in the order confirmation email (the “Order summary”).

Corporation Contact Information

The Corporation’s contact information is as follows: support@cozey.ca

Object of Agreement

Under this Purchase Distance Contract (the “Agreement”), the Customer purchases the products listed in the Order summary.

Consideration

The sales price is the price indicated in the Order summary and is due at the end of this Agreement. Our Website uses Shopify’s electronic commerce solutions to process online orders. You must provide your payment information when making a transaction on our Website, in which case you shall be subject to Shopify’s Terms of Service. Shopify accepts the following payment methods: PayPal, Visa, Mastercard, American Express and Apple Pay.

Date

This Agreement is formed on the time and date on which the Order summary and this Agreement are sent to the email address provided upon registration. Such confirmation email also includes the expected delivery date and the location where the order will be delivered.

Delivery Charges

Shipping and handling fees, if applicable, are indicated in the Order summary (including applicable taxes).

Credit Cards and Order Confirmation

In order to purchase products on our Website, you must at times provide information, which includes but is not limited to credit card information used for payment and billing. By making a purchase, you agree to pay all costs incurred by yourself or by the credit card user in respect of the order placed. The Customer agrees to comply with the terms and conditions of this Agreement when making a transaction on the Website.

Restrictions and Other Obligations of the Customer

The purchase of products on the Website is subject to the following restrictions and obligations: The Corporation reserves the right to refuse an order on any reasonable grounds; If products purchased by the Customer are resold to a third party, then the Customer entirely discharges the Corporation of all liabilities arising from the assembly, disassembly or any other handling by the Customer or by a third party of the products.

Safety

Some products offered on our Website have inherent security risks if they are not installed or handled properly. The Customer undertakes to be cautious when assembling, installing and handling products sold by the Corporation. The Customer also agrees and undertakes to read all necessary documentation for user safety regarding product assembly, installation and usage.

Modifications

The prices posted on the Website are subject to change without notice. The Corporation reserves the right to correct all errors in the prices posted on the Website. The Customer therefore declares that he or she is aware of the prices posted on the Website when entering this Agreement.

Cancellations

The Customer may cancel an order placed on the Website as long as the order has not been shipped. To cancel an order, the Customer must refer to the SHIPPING AND RETURN POLICIES. If the order has been shipped (including if the order is in transit), then the Customer must refer to the Returns section below.

Returns

Unless otherwise specified on our Website, all products purchased by the Customer on our Website can be returned for a refund if the conditions of the SHIPPING AND RETURN POLICIES are met. For more information, please contact our customer service at support@cozey.ca.

Product Damage or Error of Content

All aspects of each delivered product are carefully examined and packaged before the product leaves the Corporation’s warehouse. However, if you find an error or if an item or part is missing from the order, then you may choose one of these three options:A. Write to support@cozey.ca and include the following elements in the email:

• The part ID number;
• A picture of the damaged or defective part;
• A description of the problem;
• The order number;
• The shipping address.

The Corporation will then send you the replacement part at no extra charge.B. Refuse to replace the part, in which case you should refer to the return process in section 12.

Limitations of Warranty

TO THE FULLEST EXTENT PERMISSIBLE BY LAW, THE CORPORATION MAKES NO REPRESENTATION OF ANY SORT WHATSOEVER AND DOES NOT OFFER ANY WARRANTY, WHETHER EXPRESSED OR IMPLIED, OF MERCHANTABILITY, PRODUCT COLOURS, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE.

Article 2. Product Delivery

Terms and Conditions of Delivery

The shipping of orders is done in Canada.

Location

The Carrier will deliver the order in front of the location (e.g. in front of the building) specified by the Customer in the Order summary during the time slot chosen by the Customer from the times suggested by the Corporation (the “Delivery”).

Address Errors

The Corporation is not liable for orders that could not be delivered or that were not received because the recipient’s address was not filled in accurately by the Customer.

Article 3. Technical Conditions to Access the Website

The Website’s digital content is accessible through recent versions of the following web browsers: Safari, Google Chrome, Firefox, and Windows Internet Explorer 11. In order for the Customer to have an optimal buying experience, the Corporation recommends using web browsers that comply with the most recent web standards. Whereas these browsers may be subject to various technological changes, the Corporation cannot guarantee that these browsers will be compatible with the Website at all times. In the event of any discrepancy or inconsistency between the Customer’s web browser and the Website, the Corporation shall not be held liable for service interruptions associated with these technological changes.If you have technical difficulties, you may contact the Corporation at the following email address: support@cozey.ca. However, the Corporation does not make any guarantee or has no obligation in any way to solve the Customer’s computer software of hardware problems.

Article 4. Secured Information

The exchange of personal and confidential information (passwords, addresses, etc.) between the Website and the Customer’s browser is protected by data encryption technology (Secure Socket Layer [SSL]) and the data stored is protected by AES-256 encryption. In addition, Shopify, the platform used by the Corporation, complies with PCI DSS standards. The Corporation uses its best efforts to ensure that personal and confidential information exchanged between the Customer and the Website is not intercepted or altered fraudulently.

Article 5. Copyright Protection

Where applicable, the Customer agrees to keep confidential all information provided by the Corporation for the purpose of accessing the Website (password and username) and not disclose this information in any form whatsoever to a third party.

Article 6. Limitation of Liability

The Corporation shall never be liable for any losses or any indirect, punitive, consequential, special or other damages arising from for the characteristics and limitations of your Internet network, in particular interrupted access to the Website, technical performance or response times to view the Website’s digital content.Due to the Internet’s intrinsic characteristics, the Corporation does not offer any guarantee against the potential risks of diversion, intrusion, contamination or piracy of your data, files and programs. In addition, you must take all appropriate measures to protect his or her data, files and programs, including the protection against computer viruses.For the period during which the products are under the control of the Corporation, which period starts with the manufacture and ends when the products are taken over by the Carrier for their initial Delivery, any product breakage that is beyond the control of the Corporation or for which reasonable preventive measures were taken will be deemed to be the result of a force majeure of which the Company can not be held liable.IN THE EVENT OF THE CORPORATION’S BREACH OF ITS OBLIGATIONS UNDER THIS AGREEMENT, TOTAL LIABILITY TO THE CUSTOMER FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING PERSONAL INJURY) SHALL NEVER EXCEED THE AMOUNT PAID BY THE CUSTOMER TO THE CORPORATION FOR THE PRODUCTS BEING CLAIMED. THIS LIMITATION OF LIABILITY DOES NOT APPLY IF THERE IS EVIDENCE OF GROSS NEGLIGENCE OR WILFUL MISCONDUCT, OR IF THIS LIMITATION IS CONTRARY TO PUBLIC ORDER.

Article 7. Jurisdiction

This Agreement is governed by the laws and regulations applicable in the Province of Quebec and the federal laws of Canada applicable therein. Any dispute between the parties arising from this Agreement will be subject to the exclusive jurisdiction of the courts of the Province of Quebec.Before the conclusion of the contract, the client acknowledges having examined it and not having detected any error that should lead to its correction, in addition to acknowledging that it has been expressly given the possibility of accepting or refusing the proposal. By making purchases from the website, the customer declares to have accepted the contract.The customer declares himself to be of the age required to contract in the jurisdiction where he is.

Article 8. SMS

By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) at the cell number used when signing up. Consent is not a condition of any purchase. Reply STOP to cancel. Msg frequency varies. Msg and data rates may apply.

Article 9. ELECTRONIC COMMUNICATIONS

When you use Cozey.ca Services or send an email to Cozey, you are communicating with Cozey electronically and therefore consent to receiving communications from Cozey electronically. Cozey will communicate with you by email or by posting notices on the Cozey website, or through other Cozey.ca Services. You agree that all agreements, notices, disclosures, and other communications that Cozey provides to you electronically satisfy any legal requirement that such communications be in writing.

Article 10. TRADEMARKS

Graphics, logos, page headers, button icons, scripts, and service names included in or made available through Cozey.ca Services are trademarks or trade dress of Cozey, in Canada and other countries. Cozey’s trademarks and trade dress may not be used in connection with any product or service that is not Cozey’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Cozey. All other trademarks not owned by Cozey that appear in the Cozey.ca Services are the property of their respective owners, who may or may not be connected to, or sponsored by Cozey.

Article 11. LICENCE AND ACCESS

Subject to your compliance with these Conditions of Use and your payment of any applicable fees, Cozey.ca or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of Cozey.ca Services. This licence does not include any resale or commercial use of Cozey.ca Services or their contents; any collection and use of any product listings, descriptions, or prices; any derivative use of Cozey.ca Services or their contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use are reserved and retained by Cozey or its licensors, suppliers, publishers, rightsholders, or other content providers. Cozey.ca Services, or any part of Cozey.ca Services, may NOT be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Cozey.ca. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Cozey.ca without express written consent. You may not use any meta tags or any other "hidden text" utilizing Cozey's name or trademarks without the express written consent of Cozey. You may not misuse Cozey.ca Services. You may use Cozey.ca Services only as permitted by law. The licenses granted by Cozey will terminate if you do not comply with these Conditions of Use.

Article 12. Communications and Other Content

Visitors may submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content.If you do submit material, and unless Cozey indicates otherwise, you grant Cozey a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, produce, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, communicate to the public by telecommunications and display such content throughout the world in any media. You grant Cozey the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Cozey for all claims resulting from content you supply.

Article 13. Products

Product Availability

Cozey reserves the right without prior notice to discontinue or change specifications on products and services offered on this website without incurring any obligations.

Product Description

Cozey.ca attempts to be as accurate as possible. However, Cozey does not warrant that product descriptions or other content of Cozey.ca Services is accurate, complete, reliable, current, or error-free. If a product offered by Cozey.ca itself is not as described, your sole remedy is to return it in an unused condition.

Product Colours

Cozey.ca does its best to display product colors shown on this website as accurately as possible. However, because the colors you see depend on your monitor, Cozey.ca cannot guarantee that your monitor’s display of any color is accurate. Cozey will not be held responsible for any discrepancies between the colour displayed for any given product on Cozey.ca and the actual perceived colour for this product itself.

Product Pricing

All prices shown on this site are quoted in Canadian dollars and are valid and effective in Canada only. Cozey reserves the right to modify retail prices at any time and without prior notice. All prices indicated exclude taxes, delivery and assembly.

Article 14. Site Policies, Modification, and Serverabiliy

Cozey reserves the right to make changes to the Cozey website, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.