Privacy Policies

Cozey Inc. doing business as Cozey and our affiliates and subsidiaries (“Cozey”, “Company”, “we”, “us,” or “our”) knows you care how information about you is used and shared. We respect your privacy and are committed to protecting it by complying with this policy. Please read this policy carefully to understand our policies and practices for collecting, using, disclosing, and protecting your information.By accessing or using www.Cozey.ca (our "Website"), you indicate that you understand, accept and consent to the practices described in this policy. This policy may change from time to time. Your continued use of this Website after we make changes indicates that you accept and consent to those changes, so please check this policy periodically for updates. Unless stated otherwise, this policy applies to all information we have about you and your account. We stand behind the promises we make, and we will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. If you have any questions or concerns about this policy or our practices regarding your personal information, please reach out to support@cozey.ca to contact our Privacy Officer.

DOES COZEY COLLECT?

The information we learn from customers and Website users help us personalize and continually improve your Cozey experience. We collect and use several types of information from and about you, which may include:Personal information, that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, e-mail address, telephone number, internet protocol (IP) address used to connect your computer to the internet, or other similar identifier, billing and account information, and any other identifier we may use to contact you ("personal information").Non-personal information, that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Website feature.Technical information, computer and connection information such as browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Website, usage details, and your purchase history, which we occasionally aggregate with similar information from other customers to create bestseller lists.Non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website (including date and time), cookie number, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.Social media login data if you register with our Website using your existing social media account details, like your Facebook, Google, or other social media account, including profile information about you from your social media providers such as your name, e-mail address, friends list, profile picture, and other information you choose to make public on such social media platforms.Information we receive from other sources, including updated delivery and address information from third-parties.

CONSENT

When you use cozey.ca, you agree to comply with this Privacy Policy. If you do not wish to be bound by these terms and conditions, please do not access our Websites or use the Websites’ features. When you provide us with your personal information, you consent to Cozey using, collecting, disclosing, retaining and sharing your information in the way stated in this Privacy Policy. You can refuse or withdraw your consent at any time, subject to applicable legal and contractual restrictions, as well as reasonable notice. If you would like to withdraw your consent, please contact us at support@cozey.ca. However, if you withdraw your consent, you may not be able to use certain features on our Websites.

Collecting your personal information

We only collect personal information to establish, manage and maintain our partnership and communication with you and to complete transactions made on our Websites. Your data is not sold to any third party.

Online purchases & abandoned carts

Name, Email address, Telephone number, Mailing address, Province and country, Purchased products (stock-keeping unit (SKU), colour, category, price)

Product returns

Name, Email address, Telephone number, Mailing address, Province and country, Date of purchase, Order number, Purchased products, Returned products, Reasons for return, Date of application, Date resolved

Contact us

Name, Telephone number, Email address, Subject, Message

HOW DOES COZEY COLLECT THAT INFORMATION

Information You Give to CozeyWe receive and store any information you enter on our Website, or give to us in any other way. For example, we collect information you provide when you search, buy, post, participate in a contest/questionnaire/survey, enroll in a loyalty or rewards program, or communicate with us on or through our Website. For example, you provide information when you search for a product; make an order; provide information in Your Account (and you might have more than one, if you have used more than one e-mail address when shopping on our Website); communicate with us by telephone, e-mail, or otherwise; complete a questionnaire or a contest entry form; and compile Wish Lists. As a result of those actions, you might supply us with information such as your personal information; names of people to whom purchases have been shipped, including their address and telephone number; names of people including addresses and telephone numbers; content of reviews and e-mails to us; and financial information. You can choose not to provide certain information, but as a result, you might not be able to take advantage of many features on our Website.Information We Collect Through Cookies and Other Automatic Data Collection TechnologiesAs you navigate through and interact with our Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including details of your visits to our Website (including traffic data, location data, logs, and other communication data and the resources that you access and use on our Website), and information about your computer and internet connection, including your IP address, operating system, and browser type.The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). Cookies are unique identifiers that we transfer to your device, to enable its systems to recognize your device and to provide features, personalized advertisements on other websites, and storage of items in your Shopping Cart between visits. Cookies allow you to take advantage of some of our Website’s essential features. Therefore, we recommend that you leave them turned on. For instance, if you block or otherwise reject our Website’s cookies, you may not be able to add items to your Shopping Cart, proceed to Checkout, or use any of our Website’s products and services that require you to sign in to your account.

Google Analytics. We use Google Analytics and web analytics services provided by Google, Inc. (“Google”) to help us measure traffic and usage trends. Google Analytics uses cookies to evaluate your use of our Website, compile reports for us on activity on our Website to help us understand how visitors engage with us, and provide other services relating to our Website’s activity and internet usage for us. Google stores the information collected by the cookie (including your IP address) on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google states that it will not associate your IP address with any other data held by Google. By accessing and using our Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google Analytics uses its own cookies to store information, such as what time the visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser by clicking here, which prevents Google Analytics from collecting information about your website visits. Click here to learn more about the Google Analytics Opt-out Browser Add-on and other Google Analytics privacy information. Click here to learn more about how Google Analytics uses cookies.

• Google Ads. We use Google Ads, which is provided by Google, to show you interest-based advertisements based on data we share with Google. Google Ads allows us to use your information, such as your e-mail address, to reach you through Google’s ad network.
• Google Optimize. We may use Google Optimize, which is an A/B testing service provided by Google, which allows us to use your information to test different versions of a feature or page on our Website. We may also use Big Query, which is an analytics data warehouse provided by Google, which allows us to use your information to analyze usage data.
• Zendesk Chat. We use Zendesk Chat on our Website. Zendesk Chat is a third-party live support help desk software that allows us to communicate directly with you in real-time through a live chat. Zendesk Chat stores a cookie in your device which allows anonymous user profiles to be created. Click here to access Zendesk’s privacy policy.
• Tracking Pixels. We use tracking pixels for social media and advertising platforms, including without limitation, Twitter, Pinterest, Facebook, LinkedIn, Microsoft Advertising, TikTok, Impact and AdRoll. This tool allows us to understand and deliver ads and make them more relevant to you. The collected data remains anonymous, and we cannot see the personal data of any individual user. However, the collected data is saved and processed by such social media and advertising platforms, who may be able to connect the collected data with your account and use the data for their own advertising purposes.
• When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

Please note that each such third-party service provider named in this policy sets forth its own privacy policy and we disclaim any liability relating to those privacy policies

HOW DOES COZEY USE THAT INFORMATION?

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To facilitate your account creation and login process on our Website.
• To provide you with information, products, or services that you request from us.
• To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
• To notify you about changes to our Website or any products or services we offer or provide though it.
• To improve our Website, products or services, marketing, or customer relationships and experiences.
• To allow you to participate in interactive features, social media, or similar features on our Website.
• To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.
• To protect our services (for example, for fraud monitoring and prevention).
• To perform ad measurement services on your behalf.
• In any other way we may describe when you provide the information.
• That we aggregate and/or anonymize so that it will no longer be considered personal information, which we may use and disclose for any purpose.
• For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you, as permitted by law. If you do not want us to use your information in this way, please adjust your preferences in your e-mail Profile, accessible from the footer of Cozey’s newsletters.

DOES COZEY SHARE THE INFORMATION IT RECEIVES?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We may disclose personal information that we collect or you provide as described in this policy:

• To our subsidiaries and affiliates
• In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of all or substantially all of Cozey's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Cozey about our customers and users is among the assets transferred.
• To advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others. We may make use of the personal information we have collected from you to enable us to display our advertisers' advertisement to a target audience.
• To third parties to market their products or services to you if you have consented to/not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To contractors, service providers, and other third parties we use or employ to support our business (including for the purposes of fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service) who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
• To enforce or apply our Terms and Conditions and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Cozey, our customers, or others. With your consent.

TRANSFERRING YOUR PERSONAL INFORMATION

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation. By submitting your personal information or engaging with our Website, you consent to this transfer, storage, and processing.

WHICH INFORMATION CAN I ACCESS?

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you. You can review and change your personal information by logging into our Website and visiting Your Account.Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.If you are concerned about our response or would like to correct the information provided, you may reach out to support@cozey.ca to contact our Privacy Officer.If you delete your User Contributions from our Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users. Proper access and use of information provided on our Website, including User Contributions, is governed by our Terms and Conditions.

ARE CHILDREN ALLOWED TO USE COZEY.CA?

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on our Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our Website or on or through any of its features/register on our Website, make any purchases through our Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, e-mail address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, pleas reach out to support@cozey.ca to contact our Privacy Officer.

CONDITIONS OF USE AND COMPLIANCE

Cozey changes constantly, and this policy, and our Terms and Conditions will change also. You should check our Website frequently to view recent changes. If you choose to visit our Website, your visit and any dispute over privacy is subject to this policy and our Terms and Conditions, including limitations on damages, arbitration of disputes, and application of the law of the Province of Québec, Canada. If you have any concerns about privacy at our Website, please contact our Privacy Officer below with a thorough description, and we will try to resolve it within a reasonable time:PRIVACY OFFICEREMAIL ADDRESS: support@cozey.caWe have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy, please contact our Privacy Officer using the contact information listed above.

FACEBOOK USER DATA DELETION

Cozey does not save your personal data on our servers. According to Facebook policy, we must provide a User Data Deletion Callback URL or Data Deletion Instructions.If you want to delete your activities for the Cozey website, you can remove your information by following these steps:

• Go to your Facebook Account's Settings & privacy.
• Click Settings.
• Go to Apps and Websites and you will see the apps and websites you linked with your Facebook account.
• Find Cozey in the list and click Remove.

MODIFYING THE PRIVACY POLICY

Cozey can choose to modify this Privacy Policy at any time without warning. We encourage you to consult the Privacy Policy on our Website regularly to stay informed of the changes to its content. If you continue to use our Websites after a modification has been made to the Privacy Policy, you are accepting to be bound by the updated terms and conditions of the Privacy Policy. Cozey will ensure that this policy is updated at least once a year.

COMMENTS AND QUESTIONS

If you have any questions or concerns regarding this Privacy Policy or the collection, use or disclosure of personal information, including requests to access or correct information, you can contact our customer service at support@cozey.ca